FAQ’s

General Questions:


How long has Keir Educational Resources been in business?

Keir Educational Resources was founded in 1967 by Jack C. Keir.  See About Keir for more details.


What is Keir’s Return Policy?

Click here to view our Return Policy.


What are Keir’s hours?

Monday through Friday 9:00 a.m. - 5:00 p.m. Eastern. Visit our Customer Service page for more information


I just placed an order it says it is on backorder.  How long before I receive it?

The Keir study materials are time sensitive.  Our Production Staff update the materials as frequently as necessary to make certain our clients receive the most up-to-date materials.  Whenever materials will be on backorder for longer than a week we will make every effort possible to contact you via email or phone with an estimated shipping date. If you have immediate questions or concerns call 800-795-5347 or contact us



Software and Online Questions:

Why do I keep getting kicked out of my test? 
This is due to a setting in your browser. To fix please follow the steps below.

  1. Open Internet Explorer
  2. On the Tools menu, click Internet Options.
  3. In the Browsing History section, click Settings.
  4. Select the Every time I visit the webpage option and click OK
  5. Also in the Browsing History section, click Delete
  6. Make sure the first three options are checked (Preserve Favorites.., Temporary Internet Files, Cookies) the other options are optional, click Delete
  7. Click, OK