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Returns Policy
30 Day Return Policy on Printed Material and Software- All returns must be made within 30 days of the shipping date.
- Customers must contact Keir to receive authorization before making a return. Call Keir’s Return Department at 1-800-795-5347, ext. 111.
- Materials must be received in their original, resalable condition. Whether the materials meet the criteria is determined by Keir’s Return Department.
- Keir’s materials are time sensitive. Materials which expire within the 30 day return limit are non-returnable after their expiration date.
- Customers are responsible for the cost of return shipping via a traceable shipping method.
Software Return Policy- Keir will not accept returns on any opened software.
- Customers are responsible for the cost of return shipping via a traceable shipping method.
- University Textbook Return Policy
- Keir will not accept returns on any textbooks removed from original shrink wrap packaging.
- Customers are responsible for the cost of return shipping via a traceable shipping method.
Bulk Order Return Policy- Returned orders of 10 items or more will require a 5% restocking charge.
- Customers are responsible for the cost of return shipping via a traceable shipping method.
Return Policy for CFP® Live and Online Classes- CFP® Live Class Refund Policy: If you withdraw prior to the first day of class, you will receive full tuition refund less $100 non-refundable registration fee. Keir’s normal 30 day refund policy will be applied to materials from the date of shipment. No refund will be given once class starts.
- Online Review Class for the CFP® Certification Exam Refund Policy: Keir Educational Resources will refund your online tuition for any reason within 15 days of purchase, or if later, within 15 days of the online course being available for access.
- Live Class or Online Class Rollover Policy: There is a non-refundable $100 fee to rollover or postpone a live or online class from one exam cycle to the next.
Return Policy for Securities Licensing Smart/Online Classes- Online Class Refund Policy for Securities Licensing Exam Programs (includes Smart and Online Versions) : Students are entitled to a refund if:
- Less than one chapter has been accessed, AND
- The student has been enrolled for less than 30 days.
- Live Class or Online Class Rollover Policy: There is a non-refundable $100 fee to rollover or postpone a live or online class from one exam cycle to the next.
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