Returns Policy

30 Day Return Policy on Printed Material and Software
  • All returns must be made within 30 days of the shipping date.
  • Customers must contact Keir to receive authorization before making a return. Call Keir’s Return Department at 1-800-795-5347, ext. 111.
  • Materials must be received in their original, resalable condition. Whether the materials meet the criteria is determined by Keir’s Return Department.
  • Keir’s materials are time sensitive. Materials which expire within the 30 day return limit are non-returnable after their expiration date.
  • Customers are responsible for the cost of return shipping via a traceable shipping method.

Software Return Policy
  • Keir will not accept returns on any opened software.
  • Customers are responsible for the cost of return shipping via a traceable shipping method.
  • University Textbook Return Policy
  • Keir will not accept returns on any textbooks removed from original shrink wrap packaging.
  • Customers are responsible for the cost of return shipping via a traceable shipping method.

Bulk Order Return Policy
  • Returned orders of 10 items or more will require a 5% restocking charge.
  • Customers are responsible for the cost of return shipping via a traceable shipping method.

Return Policy for CFP® Live and Online Classes
  • CFP® Live Class Refund Policy: If you withdraw prior to the first day of class, you will receive full tuition refund less $100 non-refundable registration fee. Keir’s normal 30 day refund policy will be applied to materials from the date of shipment. No refund will be given once class starts.
  • Online Review Class for the CFP® Certification Exam Refund Policy: Keir Educational Resources will refund your online tuition for any reason within 15 days of purchase, or if later, within 15 days of the online course being available for access.
  • Live Class or Online Class Rollover Policy: There is a non-refundable $100 fee to rollover or postpone a live or online class from one exam cycle to the next.

Return Policy for Securities Licensing Smart/Online Classes
  • Online Class Refund Policy for Securities Licensing Exam Programs (includes Smart and Online Versions) : Students are entitled to a refund if:
    1. Less than one chapter has been accessed, AND
    2. The student has been enrolled for less than 30 days.
  • Live Class or Online Class Rollover Policy: There is a non-refundable $100 fee to rollover or postpone a live or online class from one exam cycle to the next.